Holistic Customer Service Training in Malta
15/01/13 08:09 Filed in: Customer Service Training
Customer Service Training in Malta taking the Holistic approach
We are often contracted to deliver customer service training to front line customer facing staff usually junior or new staff. It is almost always apparent that the customers service of the organisation would benefit from training and systems improvement higher up the business.
1) The best customer service training and systems are delivered from the Top > Down
Make sure that your board and directors are in the loop and really understand how to deliver Excellence. Do not make the assumption that they truly understand the
commitment and systems that are required.
2) Train and develop without fail, CEO, Directors, Managers, Supervisors, Team Leaders and then Line Staff. Do not assume that they already know! Customer service delivery moves on quickly you need to keep the whole business up to date. Customer service is not someone else’s job, we are all 100% responsible
3) If the Business leaders are on board and committed the business stands a real chance of Customer Service success and development, successful business have all seen this and make “Customer Service Common Sense, Common Practice” throughout their organisations at all levels.
4) Make sure that all of your staff have access to Customer Service Training even those who are not customer facing, Why, Because they are colleague facing and communications internally will improve vastly if colleagues are treated like customers.
All just common sense really but so often forgotten…
We are often contracted to deliver customer service training to front line customer facing staff usually junior or new staff. It is almost always apparent that the customers service of the organisation would benefit from training and systems improvement higher up the business.
1) The best customer service training and systems are delivered from the Top > Down
Make sure that your board and directors are in the loop and really understand how to deliver Excellence. Do not make the assumption that they truly understand the
commitment and systems that are required.
2) Train and develop without fail, CEO, Directors, Managers, Supervisors, Team Leaders and then Line Staff. Do not assume that they already know! Customer service delivery moves on quickly you need to keep the whole business up to date. Customer service is not someone else’s job, we are all 100% responsible
3) If the Business leaders are on board and committed the business stands a real chance of Customer Service success and development, successful business have all seen this and make “Customer Service Common Sense, Common Practice” throughout their organisations at all levels.
4) Make sure that all of your staff have access to Customer Service Training even those who are not customer facing, Why, Because they are colleague facing and communications internally will improve vastly if colleagues are treated like customers.
All just common sense really but so often forgotten…
- If you need any help to plan your training call us +356 999 777 59 or +356 2374 2390 or simply Email Us